Shipping Methods
TRANSIT TIME:
Most orders begin tracking one business day (Monday through Friday, excluding holidays) after the shipment has been picked up by our carrier. Once an order ships, you can expect the shipment to be delivered within 5-10 business days. Transit times vary by order depending on the items purchased and the shipping destination.
DECLINED ORDERS:
If your debit/credit card is declined for any reason, the order will be cancelled. A confirmation will be sent to the email address on file.
APO/FPO SHIPPING ADDRESSES:
Unfortunately, we are unable to ship to APO/FPO addresses at this time.
MULTIPLE ITEM ORDERS:
Orders with multiple items often require a few extra business days to process since we may need to gather all the items at one warehouse before the order is shipped. If the order is sent in multiple shipments you will receive a separate tracking number for each shipment.
SHIPPING DELAYS:
On occasion shipments will be delayed due to weather, natural disasters or other circumstances beyond our control. Declined payments will also delay an order since we can only ship an item once payment has cleared. Orders totaling over $200 may require signature upon delivery. A required signature may delay delivery if no one is available to sign for the delivery at the shipping address.
LOST ITEMS:
If you do not receive a package that has been confirmed as delivered by the carrier, we will begin a trace investigation process as soon as we are contacted. Trace investigations with EMS can take 5-10 business days. During that time EMS will attempt to contact the recipient. The trace investigation process will be stopped if EMS is unable to get into contact with the recipient. If EMS concludes they are responsible for a lost/damaged package we will either reimburse our customer for the loss or ship a replacement (if available).
DAMAGED ITEMS:
If you receive a damaged item we recommend keeping all packaging in case EMS needs to investigate the delivery. Please contact us as soon as possible to expedite a resolution. Shoppingdian.com only guarantees a resolution when we determine we are responsible for the damage.
INCORRECT ITEM RECEIVED:
If you receive something other than what you ordered please contact us as soon as possible. We will email you with a free EMS return label so the item can be returned to our warehouse. We will ship the correct item as soon the return label begins tracking. Unfortunately we cannot ship replacement items unless the return is tracking or we receive a separate payment for any replacement item shipping before the return tracks. We realize this may be an inconvenience but we make every effort to make the process as quick as possible.
Cost of Return or Exchange
Due to international shipping, we do not refund shipping costs for returns or exchanges unless the product we sent you is faulty. If you suspect your product may have a defect, you must report it to us within 7 days of receiving your order via email, and the same terms and conditions as above still apply. Namely, the shoes must appear unused and unworn without any signs of wear, and it is entirely up to our discretion. But rest assured, if we deem your product to have a genuine fault, we will fully cover all costs of the return. We take pride in our work and our customer service.
Cancellations
For all shoes, you may cancel your order for a full refund any time before the order is shipped. Once the shoes leave our workshop, you cannot apply for a cancellation.
If you have any questions or need further assistance, please contact us at Sale@shoppingdian.com.